Job Description

As a FOOD RUNNER and ambassador of the Mama brand and while representing the company, you are expected to embody the Mama Spirit.

Being genuine, kind, considerate, courteous, thoughtful, positive, and respectful to ALL Mama Family Members, guests, vendors, contractors, and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory.

This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Objective :

The FOOD RUNNER is responsible for ensuring guests receive excellent service while meeting and exceeding guest expectations.

• Ensures guests receive excellent service.
• Ensures guest tables are clean, pre-bussed, food is ran in a timely manner.
• Greets guests.
• Cross trains as needed.
• Ensures guest's complaints are promptly addressed by management.
• Contributes to restaurant cleanliness.
• Maintains stock of various service items.
• Maintains safe work habits and work environments.
• Abides by food safety standards.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands :

The physical demands described here are representative of those that must be met by the Mama Family Member to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move quickly while utilizing safe lifting and twisting practices
• Ability to lift up to 50 lbs
• Ability to stand for extended periods of time
• Ability to perform physical mechanics of cooking for extended periods of time
• Ability to use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus
• Ability to taste and smell

What’s in it for you

• $19.73 an hour tips
• Paid Holidays
• Goes without saying, but we’ll feed you during your shift. (Family Meal)
• 30% to 50% off rooms globally across the Accor, Ennismore and Mama Hotels for you and your nearest and dearest.
• 30% of food and drinks for you to enjoy at any of our Ennismore locations
• A fantastic Training program to get you settled into the business and progress through the ranks of the business
• Regular team get togethers, bi-annual parties Mama knows how to have a good time!
• A brilliant place to work which encourages a family and friendly atmosphere

Important To know...

Only those eligible to work in the US or have a valid US work permit will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Qualifications

• Prior experience in customer service or a similar role, in a luxury setting, is preferred.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to communicate in English.
• Outgoing demeanor
• Basic Math Skills
• Trustworthy
• Strong work ethic

Additional Information

All your information will be kept confidential according to EEO guidelines.

Last updated : 2024-06-21