Please note: this is not a remote-based role.

PRIMARY PURPOSE

Responsible for Collection activities on Residential, Consumer, and Commercial Loan portfolios. Preparation of monthly departmental reports and documenting the Loan Workout and OREO files with memos, default letters, updated financial statements and collateral appraisals.Perform collection duties for all accounts on delinquency reports throughout the collection cycle. Help identify problems and issues in the loan portfolio, review the issues with the VP, Residential Loan Servicing Manager and senior management. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Call delinquent loan clients for payments, utilizing tact and persuasiveness.
• Send letters, including Fair Foreclosure Act Notices, to delinquent clients at intervals determined by Bank management.
• Update Loan Servicing system as to calls made, conversations and letters sent.
• Ensure compliance with all applicable regulations.
• Send monthly letters to borrowers notifying them of the approaching maturity date.
• Send letters to delinquent borrowers notifying them of legal or appraisal fees billed.
• Conduct monthly delinquent meetings providing senior management with the status of collection efforts.
• Orders appraisals and property inspections on accounts in default.
• Advises delinquent borrowers about possible hardship modifications. Responsible for receiving borrowers’ requests, sending applications and maintaining a status log of received applications.
• When notified of delinquent utilities, contact the tax collector regarding status and notify asset recovery manager. Sends correspondence to borrower(s).
• Prepare and send Notices of Intent to Foreclose on residential loans that are over 120 days delinquent.
• Responsible for documenting Workout files with memoranda including Non-Accrual, OREO, Write-Down, Risk Rating Change, Loan Charge Off, Prospective Risk, Committee Briefing, Interest Rate Change memos. Prepares internal memos, letters, recommendations, spreadsheets, and reconciliations. Prepares and maintains Loan and OREO correspondence including but not limited to default letters and attorney correspondence. 
• Assist in answering the phones and emails that come into the dedicated Loan Servicing line and email.
• Participate in special projects and assignments conducted within the department.
• Work with other departments to resolve problems and ensure parallel efficiency.
• Performs other duties as directed by management.

Job Requirements

• High School diploma or equivalent.
• Two – five years of mortgage collection experience required; including working knowledge of GSE requirements.
• Working knowledge of residential, commercial, and consumer loan products, required
• A strong competency to work accurately and efficiently under pressure and organize time, resources, and set priorities to accomplish multiple duties.
• Excellent communication skills – verbal, written, listening
• Effective organizational, planning, and detail oriented
• Experience with banking software/applications.
• Proficient with Microsoft Office Suite products, specifically Excel and Word
• Great interpersonal skills: ability to interact in an appropriate and timely manner with all internal/external clients.
• Ability to work independently and efficiently.
• Ability to maintain and report on confidential information in an appropriate manner.
• All positions at Manasquan Bank require a high level of commitment to exceptional service and client relationship development for internal and external clients. 
• Employees must possess the level of product knowledge necessary to effectively promote the Bank’s products and services by identifying cross selling opportunities, educating clients regarding the benefits of the Bank’s products and services, and effectively promoting them.
• Employees must align and embrace Manasquan Bank’s pillar core values including, engagement, quality, innovation, and relevance and sustainability.
• Complete all required enterprise-wide trainings to keep current on regulatory and industry trends.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Office environment. Sitting for long periods of time. Daily use of wrists, hands, and fingers to use computer and telephone. Ability to hear and speak clearly for gathering and giving simple to complex information.

DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities.