Mandel Dermatology is proud to have been family-run since 1963, and we continue to provide excellence in dermatology and skin care through our patient-centric approach to medicine and family values. We are seeking a passionate, caring, and hard-working Medical Receptionist / Office assistant (reception and/or checkout) to join our Greenvale/Roslyn location in a full-time capacity.

Position Summary:

The Office Assistant is responsible for supporting our dermatology practice operations with a variety of operational duties. The Office Assistant ensures that patients receive the highest level of care, our office is run professionally and efficiently, and that the medical provider they me be assisting is informed and prepared before, during, and after a patient’s visit.

Essential Responsibilities:

• Staffing check-in desk, patient reception/waiting room area, and patient check out
• Answering patient phone calls, email, text messages and other forms of communication professionally and efficiently
• Assisting in scheduling patient appointments, fulfilling mail orders, or answering general questions regarding the practice, its providers, and available services
• Ensuring that patient's are informed about our practice prior to, during, and after their visit
• Running insurance eligibility checks and inputing patient date into our Practice Management system
• Discussing offered services and treatments with patients to help educate and inform on treatment options
• Assisting with medication authorizations, and other duties as assigned
• Assisting in stocking and maintaining stock of skin care products
• Assisting in stocking supplies in exam and treatment rooms
• Other duties as assigned by Office Managers and Provider Team

Additional Medical Assistant Responsibilities (Preferred, Not Required, Infrequent):

• Assisting providers in exam rooms during patient visits
• Preparing biopsies and other medical laboratory tests for pick up and testing
• Electronically sending prescriptions, at the medical provider's direction, to pharmacy for patients and as directed by providers
• Drawing blood; Phlebotomy certification a plus but not required (we are always willing to train on the job)
• Other duties as assigned by Office Managers and Provider Team

Minimum Experience and Qualifications:

• High School Diploma or General Education Development (GED) Diploma
• Previous training or experience as a medical receptionist, assistant and/or other relevant medical or patient care experience
• Experience with Practice Management and/or Electronic Medical Records software and/or solid computer background and skills
• Strong verbal and written English skills; bilingual with Spanish is a plus
• Ability to work flexible hours including 7am start time and 6pm close times
• Ability to work independently, or as a team
• Must pass a ten (10) year background check
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications:

• Bilingual – English/Spanish
• Strong Customer Service skills

Team Member Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice (infrequently)
• Well groomed and able to maintain a professional appearance

Equipment Use:

• Computer and other office equipment
• Medical tools and instruments, including sharp objects

Work Environment:

• Fast-paced, high-volume medical office environment

Physical Effort:

• Generally, not required, or up to 15 pounds occasionally, 20 pounds infrequently (assisting moving boxes of skin care products)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the team member assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

Mandel Group LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.