Job Description:

Host/Hostess

SUMMARY:

This position supports the Dining Room Manager in providing service to patrons to the above restaurant by directing the table seating to reflect the most efficient use of the front staff while keeping service delays at a minimum. This position also controls the availability of tables so that new clientele is presented with clean tables with available waiters and staff. The Hostess backs up the Service Manager or Assistant Service Manager by answering the telephone and directing messages. The Hostess has further responsibilities in maintaining a positive demeanor and appearance that enhances the occasion for the customer and in carrying out the duties efficiently and quickly.

REQUIREMENTS:

Education:

• Preferred: High School Diploma or Equivalent

Experience:

• Preferred: Wait service or the equivalent experience at full service restaurant.

Skills:

• Friendly and positive attitude
• Clear communication skills
• Able to deal with stressful situations
• Ability to listen to customer needs
• Efficiently deals with different demands
• Organized as to the tables serviced
• Friendly and positive attitude
• Clear communication skills
• Skilled in telephone usage

Physical: 

• Use of legs and feet, arms and hands, walk, stand, and carry up to 25 lb..
• Able to see and hear within normal standards with corrective devices if necessary.

Mental:

• Read write, and speak English, basic math skills, work under pressure

WORKING CONDITIONS:

This person will work in a dining room of a full service restaurant which is a temperature controlled environment subject to moderate noise. This person will be subject to hazards associated with food serving and clearing including: slippery surfaces, crowded walk ways, sharp utensils, broken glassware and dishes, and hot food and liquids.

The Host/Hostess’s hours are dependent upon the weekly schedule established by the Service Manager or Assistant Service Manager of a six-day-per-week, busy restaurant. Hours worked, however, must reflect the actual time required for the successful completion of a project/task.

This is a variable position, and as such, there is no guarantee for a specific number of hours.

REPORTING RELATIONSHIPS:

The Host/Hostess reports to the Service Manager or Assistant Service Manager. The Host/Hostess will have working relationships with all the department managers at BRAVO!

DUTIES AND TASKS:

• Greets patrons as they enter the restaurant
• Seats patrons in an organized manner to maximize the work stations and efficiently utilize the servers, bussers and expediters
• Answers restaurant telephone and directs messages
• May schedule reservations in cooperation with Service Manager
• Checks for any call-ahead parties or special or unusual happenings that will affect the restaurant’s capacity or ability to offer efficient service to all patrons
• Cooperates with others, develops and demonstrates teamwork
• Cleans and organizes the host stand
• Performs all other tasks/duties as may be assigned by the Service Manager or Assistant Service Manager

This job description is not designed to cover or contain a comprehensive listing of all duties, activities or responsibilities that are required for this position. These may change at any time, with or without notice.

The Host/Hostess also is governed by the rules outlined in the Employee Manual as to the overall conduct and behavior expected for all employees.