Senior Account Manager

US: A big-thinking, creative experiential marketing agency that imagines and produces remarkable programs for our clients and partners.

YOU: A Senior Account Manager who builds, manages, and executes consumer and B2B experiential programs for various clients. You love big thinking but sweat the small stuff. You have a firm understanding of your client’s business and are always thinking proactively of ways to build your client relationships and continually deliver successful programs.

We’re looking for someone who is professional, energetic, creative and thinks strategically. Overseeing multiple accounts, you will take a leadership role but must be able to contribute in a team environment, be resourceful and solution oriented, and comfortable with managing multiple fast-paced projects.

You’ll make use of your strong expertise in account management to oversee multiple resources to bring your client’s marketing executions to life: creative development, production, program budgets, legal approvals, vendor relationships and partner management.

You are highly respected by clients, can work well with large teams, are strategy and results driven, can keep an eye on the big picture and thrives in the trenches.

RESPONSIBILITIES:

• Be an extension and advocate of the client and the voice of the brand within Manifold.
• Own and drive the overall client relationship focusing on their marketing goals, programs, satisfaction and a positive ongoing agency relationship.
• Build strong relationships with stakeholders - client, teams, vendors and partners.
• Build and manage timelines, budgets, presentations and post-program success reports.
• Have a strong understanding of the world of production.
• Lead brainstorming sessions with internal, external and client teams.
• Assign and track project milestones from conception through completion.
• Oversee day-to-day internal communications regarding project status and communicate to internal and client stakeholders as necessary.

REQUIREMENTS:

• An independent thinker, driven, energetic, and enthusiastic. You are a team player who takes initiative.
• Proven experience in managing consumer and B2B client programs.
• Understand core marketing fundamentals such as strategy, ROI, storytelling, customer journey and brand positioning.
• Have experience leading programs and interfacing directly with clients.
• Build and maintain effective client relationships, ensuring that all clients’ needs are heard, understood and addressed in a timely way.
• Ensure clear communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/action items.
• Bring proactive solutions to the client in regards to the execution of the program and structure of the team.
• Can liaise efficiently with outside vendors including vetting, cost-effective quoting, purchasing, project management and relationship oversight.
• Are extremely organized with a strong ability to multitask and willing to implement down to the smallest detail.
• Have 5-7 years of experience servicing clients as part of an agency, freelance or equivalent experience servicing internal clients on the brand side.
• Are proud of and prepared to show examples of the work you’ve done.
• Believe there is no try. There is only do.

This is a full-time position. Competitive salary, 401(k) and employee benefits package. Manifold is a growth company with a strong commitment to teamwork and developing our employees while providing high quality client interaction.

WHO WE ARE:

Headquartered in Portland, OR, with teams in Los Angeles, San Francisco and Chicago, we’re a mixture of expert producers, marketers and advertisers from both the agency, independent and client side of the house with experience in experiential, event and brand marketing, advertising, public relations, production, design, entertainment and partnership development. True to the definition of the word manifold, we’re “of many kinds with different parts, elements, features.” We believe that’s what helps make us unique – in our thinking, in our approach and in the way we conduct business.