21 Customer Service Representative - Aftermarket Jobs in Gastonia, NC
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Customer Service Representative - Aftermarket
$45k-58k (estimate)
Full Time | Wholesale
9 Months Ago
MANN HUMMEL is Hiring a Customer Service Representative - Aftermarket Near Gastonia, NC
Role Summary Job Description This is an on-site position based at our main office location in Gastonia, NC. Main Tasks
- Customer order reconciliation/alignment
- 100% Customer Service phone support
- Entering customer orders, returns and filing claims
- Monitors, summarizes, and reports out Customer delivery ratings
- Monitor service corrective actions to completion
- Assist with any/all Customer escalation calls including the development and maintenance of any/all applicable reports
- Report customer shipping claims
- Operates a computer, calculator, copier, fax machine and other standard office equipment
- Performs all activities in a professional and positive manner
- Maintain new customers & master data for all locations
- Back up other accounts as requested
- Performs other job-related duties as assigned
- High School Diploma or GED
- 1 - 5 years’ minimum experience in automotive or industrial aftermarket
- 1 - 3 years’ minimum experience in manufacturing customer service
- 1 - 3 years’ minimum customer order entry experience
- Working knowledge of SAP ERP
- Microsoft Office tools (WORD, Excel – including pivot tables & v-lookups, PowerPoint)
- Strong interpersonal skills necessary to work in a cooperative, positive team environment
- Ability to multitask within different job functions simultaneously
- Associate’s, or Bachelor’s degree
- Leadership skills
Job Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$45k-58k (estimate)
POST DATE
09/19/2023
EXPIRATION DATE
07/20/2024
HEADQUARTERS
WOLVERHAMPTON
SIZE
200 - 500
FOUNDED
1996
CEO
ANDREW JOHNSTON
REVENUE
$50M - $200M
INDUSTRY
Wholesale
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