Essential Duties and Responsibilities include the following.

• Conduct service calls at customers' homes to diagnose and repair household appliances such as refrigerators, stoves, dishwashers, washers, dryers, etc.
• Provide excellent customer service by explaining repairs needed, giving estimates and answering any questions customers may have
• Collect payments at the time of service
• Lookup parts needed for the job and attach them to the work order to be ordered
• Strong computer skills and be comfortable navigating different computer systems
• Maintain truck stock
• Follow a truck maintenance schedule and keep the truck clean and organized

· Maintains a clean and safe work environment.

· Other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong customer service and problem-solving skills
• Strong computer skills as you will be using a laptop/tablet in the field
• Time management skills
• Team oriented as we all need to work together and are in constant communication with each other throughout the day

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· High School Diploma or G.E.D. required

· Advanced classes in mechanics, electrical helpful

· EPA Type I or EPA Universal certification

· 3 years of experience diagnosing and repairing household appliances

· NH appliance gas license

· Valid Driver's license

· Pass a background check

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to Relocate:

• Greenfield, MA 01301: Relocate before starting work (Required)

Work Location: Hybrid remote in Greenfield, MA 01301