The purpose of the Process Specialist role is to oversee aspects of the assigned process (CPC, Banking, and Payroll) at ManpowerGroup which are being supported by contracted 3rd Party Vendors.

Making an Impact

• Focus on understanding processes and controls to implement best practices as needed
• Ensure team is using SOPs and that SOPs are kept up to date
• Partners closely with Process Owner to monitor, assess and improve 3rd party vendor delivery
• Support system upgrades and implementations by analyzing impact of new releases and validating new functionality while ensuring existing functionality is not disrupted
• Oversee / monitor offshore (CPC, Banking, and Payroll) processing tasks
• Perform (CPC, Banking, and Payroll) processing tasks that have been deemed out of scope for offshore
• Respond to written and verbal inquiries related to process for providing information and / or direction as needed when escalated beyond offshore capability
• Create and maintain an environment where the team is empowered to take ownership and make decisions ensuring information is shared in a clear, concise and collaborative manner through a climate of trust.
• Work with team to create best practices and efficiencies

Sharing Expertise

• Act as 1st point of contact and escalation for offshore team
• Act as 1st point of escalation for issues that cannot be solved by offshore and continue escalation chain upwards until resolutions are achieved
• Provide knowledge transfer and cross training
• Act as point of contact and escalation for legal needs, audit requests, etc.
• Act as point of contact (CPC, Banking, and Payroll) -related operational questions from HQ teams, Field personnel; referring where possible to offshore team

Gaining Exposure

Ensure a close working partnership with Field Operations, Shared Services, Finance, Implementations, and IT departments to refine practices and deliver efficiency in the daily interaction between these groups.

Your Typical Day

• Oversight and / or support of offshore team
• Audit, review and sign-off on SOPs quarterly
• Drive expectations for process efficiencies with 3rd party vendors
• Participate in weekly or bi-weekly team meetings as needed

Other accountabilities as assigned

Qualifications - External

Required

• High School Diploma or equivalent
• 3 years of (CPC, Banking, and Payroll) experience
• 1 years of experience working with vendor partner relationships

Nice to Have

• Associates or Bachelor’s degree preferred
• Experience working for multi-corporation, large employer

Join us!

Apply Now to begin YOUR Career with Purpose!

About Us

Manpower® is a global leader in contingent staffing and permanent recruitment. Through our expertise in talent resourcing and workforce management, we provide rapid access to a highly qualified and productive pool of candidates.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed.

For more information about Manpower, visit www.manpower.com.

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees.

Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all.

ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.

Last updated : 2024-06-23