123 Front Desk Supervisor Jobs in Phoenix, AZ
Marc & Rose is Hiring a Front Desk Supervisor Near Phoenix, AZ
Essential Functions
- Must be able to perform all duties associated with the Guest Service Agent position.
- Supervise Guest Service Agents to ensure policies and procedures are being followed correctly.
- Curate and implement new hire and ongoing training procedures for Guest Service Agents.
- Incorporate the AAA service and the resort HEART standards into every interaction.
- Assist with the rooms control position by effectively blocking the house.
- Address guest problems/issues and assist Manager on Duty with type guest issues.
- Handle all administrative tasks including but not limited to third party billing, past due balance recovery and guest requests and communication.
- Assist in Manager on Duty coverage if needed.
- Ensure the front desk is always stocked with necessary items/equipment ordering inventory when needed.
- Build strong relationships within the Front Office Department.
- And any other duties and tasks as assigned by Front Office Management.
Experience:Prior supervisory experience preferred.
Certificates or Licenses:N/A
Knowledge, Skills, And Abilities
- Ability to train and supervise with strong leadership skills.
- Ability to make quick and efficient decisions to benefit the team and guest.
- Ability to memorize and perform the resort HEART standards.
- Ability to use a moderately complex computer system and troubleshoot software problems.
- Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
- Must type a minimum of 20 WPM.
- Must have attention to detail.
- Behaves ethically.
- Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
- Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).
- Attendance as scheduled is a critical element in all positions at the Arizona Grand Resort.
Job Summary
Full Time
$37k-51k (estimate)
06/22/2024
07/19/2024
marcroserealtor.com
San Diego, CA
<25
Related Companies
The job skills required for Front Desk Supervisor include Front Office, Guest Service, Customer Service, Leadership, Communicates Effectively, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
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Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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