6 month contract opportunity

5 days / wk onsite in Berlin, CT

Job Description :

Provides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries.

Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency;

troubleshoots and problem solving while encouraging self-service. Responsibilities include project-based work with various HR Centers of Excellence.

• Responsible for resolving employee and HR customer telephone and / or electronic inquiries and service requests for the HR COE areas including but not limited to : Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
• Educates employees and HR customers on company practices / policies and tools to encourage them to resolve questions on their own.
• Daily phone work using call management system.
• Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases;

develops solutions by collecting and analyzing information

• Provides accurate, consistent and timely responses to HR process, system and policy requests
• Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
• Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
• Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
• Performs various tasks as assigned

Technical Skills

• Heavy phone call experience
• Open enrollment and benefits
• Knowledge of HR basics
• Adept at technology.
• Superior customer service skills.
• Excellent communication skills.
• Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
• Ability to successfully handle multiple tasks and changing priorities
• Time Management
• Ability to multi-task
• Proper / professional phone etiquette

Education & Experience Required :

• 0-3 years' experience in Enrollment and benefits.
• Bachelor's Degree preferred.

Last updated : 2024-06-19