53 Technical Support Specialist Jobs in St Louis, MO
Marchon Partners is Hiring a Technical Support Specialist Near St Louis, MO
Hybrid (3 days/wk onsite in St. Louis)-Local candidates only
M-F Schedule: Operating hours between 7a-5:30p (schedule can vary based on what individual wants) (8 hours/day-40 hours/wk)
3-6 Month Contract with possibility of conversion/extension.
Manager Notes:
- Will be first point of contact for all IT questions/concerns:
- Password reset, setting up 2-factor authentication, desktop troubleshooting, etc.
- Focus will be assisting with service tickets - ServiceNow experience would be ideal.
- Familiarity with ServiceNow Service Operations Workspace preferred but not required.
- 2-3 years of technical support experience is preferred.
Job Description:
- Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
- Respond to assigned tickets.
- Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
- Acts as the front-facing support liaison for all desktop-related support issues.
- Provides support documentation for Tier 1 Service Desk.
- Collaborates with higher level technical areas on planning and issue resolution.
- Prioritize workload to appropriately respond to customer needs and demands.
- Acts as a liaison between customers and senior technical staff
- Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
- Perform other duties as assigned.
Skills:
- Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
- Ability to understand, be accountable, and complete assigned tasks associated with projects - such as system upgrades, system integration, and system administration.
- Strong customer service skills, including written and verbal communication skills.
- Ability to prioritize workload to appropriately respond to customer needs and demands.
- The employee is expected to provide support documentation for Tier 1 support staff.
Education:
- Degree in a field of study with desktop support experience in an enterprise environment preferred.
- High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.
Job Summary
Full Time
$79k-102k (estimate)
07/04/2024
07/17/2024
marchonpartners.com
BOSTON, MA
25 - 50
2008
Private
STEPHEN E MARCHESKI
<$5M
Business Services
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