The General Manager is responsible for the overall store operations including hiring and supervision of staff, product and service quality, and financial health of the store. The General Manager is accountable for achieving store profitability, sales growth, Guest satisfaction and employee engagement measures. Works under the supervision of and reports to a Corporate Business Leader.

Essential Duties & Responsibilities

• Maintains compliance with all corporate-mandated training certification requirements.
• Maintains a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
• Maintains compliance with all company, store, federal, state, and local policies, procedures, laws and ordinances as required (particularly with regards to food, health, and safety).
• Advocates and demonstrates Marco’s Cultural Beliefs on a daily basis.
• Demonstrates teamwork and a sense of urgency.
• Abides by all policies as set forth in this Handbook and Marco’s Manuals.
• Leads daily store operations including supervision of store team members, taking, preparing, and delivering guest orders, and cleaning and maintenance of store equipment and facilities.
• Responds to and effectively resolves Guest complaints.
• Effectively implements, maintains, and corrects (if necessary) processes and procedures to ensure operations excellence in Marco’s Pizza 10 Operating Systems.
• Establishes and strives to meet store weekly sales goals and service times.
• Effectively implements Local Store Marketing strategies to build the Marco’s brand and drive sales growth.
• Reviews store Profit & Loss Statements regularly and uses the data to implement sustainable EBITDA growth measures.
• Actively manages food cost through inventory control, completing regular inventory, and ordering of products and supplies.
• Actively manages labor costs through use of predictive labor scheduling for store team members.
• Acts to protect company assets to include cash and to maintain the restaurant environment ensuring Guest and team workplace safety.
• Recruits and effectively interviews applicants to select only the best fit and qualified candidates.
• Trains and coaches store team members in all Marco’s procedures to ensure a 5-Star Guest experience every time.

Education and/or Work Experience Requirements:

Required:

• High School Diploma or equivalent
• Valid driver’s license

Preferred:

●Previous General Manager Experience in a Pizza Setting

● ServSafe certified

● Educated in Marco’s Pizza system and Culture including 100% completion of Insider/Driver course, Marco’s Leadership Track, and Certified Trainer and Local Store Marketing

Physical Demands:

• Standing for extended periods of time.
• Consistent repetitive movements.
• Use of hands to handle, control, or feel objects, tools, or controls.
• Bending, twisting, kneeling, stooping, reaching.
• Lifting 50 pounds.

Job Type: Full-time

Pay: Up to $52,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift

Weekly day range:

• Every weekend
• Monday to Friday

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Jacksonville, FL 32256 (Required)

Ability to Relocate:

• Jacksonville, FL 32256: Relocate before starting work (Required)

Work Location: In person