Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.
More about us. We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.
Join our growing team. You won't regret it.
POSITION SUMMARY/OBJECTIVE:The Customer Service Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco’s valued customers and employees.
ESSENTIAL FUNCTIONS:

• Intake and triage simple to complex requests from customers and employees through all channels.
• Create quality Salesforce opportunities and cases.
• Create quality ConnectWise tickets.
• Participate in customer engagement activities and events.
• Escalate / delegate sales and service issues timely.
• Uphold business ethics by supporting Marco’s vision, mission and values.
• Exemplify the Gold Standard Experience through every interaction.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the employee handbook.
• Perform other related duties as assigned.

QUALIFICATIONS:Education And Experience

• Associate's degree in a sales or marketing program and two years of experience in outside, business-to-business sales; or equivalent combination of education and experience.
• 0-3 years of experience in Customer Service or a related field preferred.

LICENSES AND CERTIFICATIONS

• Valid Driver’s License, proof of personal insurance and an acceptable driving record.

REQUIRED SKILLS:

• Natural aptitude for outcome-based reasoning.
• Demonstrate excellent verbal and written communication skills with internal and external customers.
• Self-starter, ability to plan and implement sales strategy with limited supervision.
• Ability to thrive in a competitive, goal-driven environment.
• Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity.
• Ability to prioritize responsibilities and operate with changing priorities.
• Demonstrate ability to work effectively and professional with all types of people and situations.
• Demonstrate strong attention to detail to ensure accuracy and quality.
• Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes.
• Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities
Applicant Labor Law Posters