What will you be doing:

• Support the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff.
• In partnership with the Branch Manager, this position is responsible for supervision of staff, customer service, receiving, inventory control, merchandising, sales, safety, on time will call, counter sales assistance, product delivery, and the general operation of the branch.
• Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
• Address customers politely and professionally in a courteous manner, even in situations that may become difficult or tense.
• Promptly respond to customer inquiries via phone, email, text or fax with courtesy in a professional demeanor.
• Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner.
• Assist the Branch Manager by either opening or closing each day as directed. Changes work schedule based on demands of the business as needed and directed.
• Step in during the absence of the Branch Manager to lead teams, assist customers, direct the flow of work, and respond to all operational needs of the business.
• Provide for emergency openings as required (respond as 2nd on call list for Alarm or Fire when Branch Manager is unreachable).
• Provide for after-hours openings.
• Supervise counter sales and staff with direction, guidance, support, and follow-up.
• Perform accurate order entry.
• Provide timely and efficient order pulling, will calls, and deliveries.
• Adhere to safety procedures by example, addresses safety matters as needed with staff, and completes safety paperwork as needed when incidences occur.
• Support all areas of the operation for the branch which includes receiving, deliveries, merchandising, training, will calls, facilities management, safety, customer interactions, and all other operational areas.
• Maintain visual display of front shelving and aisles, including endcaps.
• Ensure aisles are being maintained by responsible staff, directing staff to work counters as needed.
• Ensure proper procedures are being followed in all aspects of Order Entry and counter sales.

What we have to offer:

• A competitive salary that’s for sure!
• Health care (medical, dental, vision, prescription) available the first day of hire!
• 401k with company contribution
• Life insurance plus short-term and long-term disability
• Paid vacations, holidays, and personal time
• Employee Assistance Program
• Employee discounts
• And much more!

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.