6 Assistant Front Office Director Jobs in Minneapolis, MN
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Assistant Front Office Director
$114k-149k (estimate)
Full Time | Accommodations
3 Days Ago
Marcus Hotels & Resorts is Hiring an Assistant Front Office Director Near Minneapolis, MN
DescriptionMarcus Hotels & Resorts is seeking a Front Office Director to be part of our team as we expand our portfolio. Our newest addition, The Lofton Hotel, is a downtown Minneapolis, full-service, $15M revenue property that is the first hotel in the Tapestry Collection by Hilton in Minnesota.
Purpose of Position: Oversees all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.
Responsibilities
Marcus Hotels & Resorts is an Equal Opportunity Employer.
Purpose of Position: Oversees all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.
Responsibilities
- Maintain all standards of guest service to provide the very best in guest experience.
- Manage and motivate all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
- Receive and resolve all departmental guest complaints in a timely manner and within the guidelines of the company.
- Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
- Compile and prepare financial reports, including: rate and availability calendar.
- Communicate with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
- Implement and monitor all corporate marketing programs.
- Organize and conduct pre-shift and departmental meetings to disseminate pertinent information.
- Perform room inspections throughout guest floors.
- Assist in the check- in and check- out of guests or any related guest service activity.
- Perform other duties as requested, such as special requests from guests.
- Participate in the Manager on Duty program, constant monitoring throughout Hotel and trouble shooting problems.
- Considerable knowledge of computer systems for registration, reservations, and back up systems.
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in Hotel.
- Ability to read, write, speak, and understand the English language to communicate with guests and associates.
- Thorough organization and supervisory skills proficient in accomplishing the task.
- Ability to develop subordinates to enhance advancement in the hotel and corporation.
- Ability to analyze complex statistical data and make judgements accordingly.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- College education preferred.
- Minimum of two to five years experience as Assistant and/or Front Office manager Operations.
- Multi-tasking abilities.
- Flexible hours and availability nights and weekends.
- Free employee meal
- Room discounts at Hilton and Marcus Hotels & Resorts properties
- Employee referral bonus program
Marcus Hotels & Resorts is an Equal Opportunity Employer.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$114k-149k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/28/2024
WEBSITE
marcushotels.com
HEADQUARTERS
MILWAUKEE, WI
SIZE
3,000 - 7,500
FOUNDED
1935
CEO
MICHAEL R EVANS
REVENUE
$50M - $200M
INDUSTRY
Accommodations
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