38 Front Desk Agent Jobs in Madison, WI
Marcus Hotels & Resorts is Hiring a Front Desk Agent Near Madison, WI
** Front Desk Agent**
****
The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent!
This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay.
ESSENTIAL FUNCTIONS:
* Check guests in and out of room.
* Able to provide accurate and appropriate information to guests and customers.
* Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.
* Responds to guest requests and handle guest issues or reports complaints to management.
* Remain calm and alert, especially during emergency and/or heavy hotel activity.
* Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
* Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
* Answer guest questions regarding area or hotel, outlet information and services.
* Greet and welcome guest as they arrive to the hotel.
* Assist with luggage storage as necessary.
* Cash handling accuracy including responsibility for House Bank.
* Perform other duties as assigned.
POSITION REQUIREMENTS:
* Ability to stand and move throughout the front office and continuously perform essential job functions.
* Ability to read, listen, and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer system.
* Hearing and visual ability to observe and detect signs of emergency situations.
* High school diploma or equivalent required.
BENEFITS:
* Medical, dental, vision and life insurance offered for eligible full time associates following 30 days of employment
* 401K available for eligible associates following 90 days of employment
* PTO
* Free meal per shift
* Free employee parking
* Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
* Discounted movie tickets
* Ability to transfer within the company
* Hilton branded training
* We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
* We are an equal opportunity, affirmative action and drug free work place
* This employer participates in E-Verify
Job Summary
Full Time
$27k-36k (estimate)
06/22/2024
07/10/2024
marcushotels.com
MILWAUKEE, WI
3,000 - 7,500
1935
MICHAEL R EVANS
$50M - $200M
Accommodations
Related Companies
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
