67 Front Desk Clerk Jobs in Omaha, NE
Marcus Hotels & Resorts is Hiring a Front Desk Clerk Near Omaha, NE
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.
Essential Functions
- Check guests in and out of room.
- Able to provide accurate and appropriate information to guests and customers.
- Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs.
- Respond to guest requests and handle guest issues or report complaints to management.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Answer guest questions regarding area or hotel, outlet information and services.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Represent the hotel with professionalism and decorum.
- Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
- Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
- Make corrections and adjustments and handle all computer problems that might occur throughout shift.
- Perform all other related duties and special projects as requested and/or assigned.
- High school diploma or equivalent required, prior hospitality experience preferred.
- Cash handling experience preferred.
- Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
- Attention to detail.
- Basic mathematical skills and ability to operate a 10-key by touch.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
- Ability to stand and move throughout the front office continuously to perform essential job functions.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to access and accurately input information using a moderately complex computer.
- Must have excellent telephone etiquette skills.
- Must be able to represent the company in a professional, well-groomed and courteous manner.
Job Summary
Full Time
Accommodations
$27k-35k (estimate)
05/18/2024
07/10/2024
marcushotels.com
MILWAUKEE, WI
3,000 - 7,500
1935
MICHAEL R EVANS
$50M - $200M
Accommodations
Related Companies
The job skills required for Front Desk Clerk include Guest Service, Front Office, Cash Handling, Communication Skills, Listening, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Clerk positions, which can be used as a reference in future career path planning. As a Front Desk Clerk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Clerk. You can explore the career advancement for a Front Desk Clerk below and select your interested title to get hiring information.
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