Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
ONE YEAR OF PREVIOUS HOTEL FRONT DESK EXPERIENCE IS PREFERRED

• All of the responsibilities of a Front Desk Agent and PBX Operator (a job description for each of these positions can be provided upon request).
• Run audit reports
• Adjust house accounts and prepare adjustment log daily.
• Process credit cards, post room and tax and do phone report nightly.
• Prepare “Daily Report” by auditing ledgers, micros reports, and supporting documents to breakdown revenue by department and subsection.
• Reset systems for next day’s operations.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Respond and resolve guests’ requests, complaints or questions in a courteous and timely manner.
• Maintain hospitality standards; enthusiastically greet guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back!
• Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
• Has great attention to detail and works well under pressure in a fast-paced environment.
• Ability to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures
• Requires rigorous activity; grasping, writing, typing, walking, bending, stretching, repetitive motions and standing for long periods sometimes in excess of 8 hours with only a half hour lunch break.
• Occasional pushing, pulling, lifting and carrying of up to 25 pounds.
• Hearing; communication with guests and staff, audible alarm systems.
• Specific vision abilities required include visual acuity; near/distance vision and the ability to see color.
• Adheres to the dress code as outlined in the Driftwood Hospitality Associate Handbook.

JOB TYPE
Full-Time
PAY
$15.00 per hour
Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.