Responsibilities:

• Online Lead Management: Handle leads generated through various online channels such as the dealership's website, third-party listing sites, social media platforms, and email campaigns.
• Responding to Inquiries: Promptly responding to customer inquiries via email, text, or phone calls, providing information about vehicle availability, pricing, and finance/lease options.
• Building Relationships: Establishing and maintaining strong relationships with potential customers through effective communication and follow-up to convert leads into appointments.
• Virtual Showroom Management: Managing the dealership's online showroom by ensuring accurate vehicle listings, including detailed descriptions, high-quality photos and videos.
• Customer Service: Providing excellent customer service throughout the online process, addressing any concerns or questions customers may have and ensuring a positive experience.
• CRM (Customer Relationship Management) Management: Utilizing CRM software to track customer interactions, manage leads, and follow up with prospects to nurture them through the sales funnel.
• Market Research: Staying updated on industry trends, competitor activities, and market demands to adjust online sales strategies accordingly and stay competitive..
• Adherence to Policies and Regulations: Ensuring compliance with dealership policies, industry regulations, and legal requirements related to online sales and customer data privacy.

Requirements:

• Education: A high school diploma or equivalent
• Sales Experience: Previous experience in automotive sales or internet sales.
• Digital Proficiency: Proficiency in using digital tools and platforms is essential. Should be comfortable with email and text communication using CRM software.
• Customer Service Skills: Excellent communication skills and a customer-focused mindset are crucial for building relationships with potential buyers and providing exceptional customer service throughout the appointment process.
• Negotiation Skills: Strong negotiation skills are necessary for discussing pricing, financing & Leasing options with customers.
• Technical Aptitude: Basic technical knowledge of automobiles and their features is beneficial for effectively presenting and discussing vehicle specifications with customers.
• Organizational Skills: The ability to manage leads, follow-up tasks, and sales activities efficiently is important. Should be well-organized and able to prioritize tasks to meet deadlines and appointment goals.
• Adaptability: The automotive industry is dynamic, and sales strategies may evolve over time. Should be adaptable and open to learning new technologies and sales techniques to stay competitive.
• Valid Driver's License: A valid driver's license is required
• DMV Salesperson License: A valid salesperson license issued by DMV is required

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Job Type: Full-time

Pay: $8,000.00 - $12,000.00 per month

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Automotive sales: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• automotive salesperson license (Required)

Ability to Commute:

• San Rafael, CA 94901 (Required)

Work Location: In person