Marine Connection, South Florida's leading dealer for new boats, is seeking a qualified Service Advisor to join our award-winning team at our West Palm Beach location.

Tuesday - Saturday workweek

Marine Connection is an authorized Yamaha KEY DEALER & service center selling top brands like COBIA, SEA HUNT

Job Summary:

The Marine Service Advisor is a self-motivated, detail-oriented, and well-organized individual responsible for coordinating service activities for customers' boats. This role involves building relationships with customers through effective management of service and product delivery, developing cost estimates, scheduling and tracking repairs, and documenting both planned and completed work. The Service Advisor is crucial in maximizing profits through service objectives and goals while maintaining high service standards and enhancing efficiency between the customer and Marine Connection. The Service Advisor acts as the primary contact for customers dropping off or picking up service boats and is the go-to person when issues arise or special requests are made.

Job Duties:

Serve as first line of contact and communication link between customer and dealership during the service process.

· Schedule service work appropriately.

· Track job status and progress.

· Communicate proactively with customers and return phone calls and emails promptly.

· Returning phone calls and e-mails promptly

· Dispatching tickets to appropriate techs

· Creating and updating work orders with proper documentation

· Performing walkarounds with service customers

· Generating work orders, reviewing with customer and obtaining authorization signature

· Setting and updating estimates with documentation

· Suggesting additional service and parts

· Explaining work to the customers

· Ensuring the parts are available for the jobs prior to dispatch

· Ensuring the work is approved

· Tracking open work orders on a Dealer Management Software

· Setting call-back times with customers

· Follow up with techs on progress

· Hold technicians accountable for providing needed documentation to submit warranty

claims and close repairs order.

· Follow up with customers on progress

· Communication with Sales

· Knowledge of available hours in shop

· Pre-selling additional work proactively

· Performing work order audits to quality check all lines addressed, pricing accurate, parts

and sublets billed, etc..

· ‘Pre-deliver’ closed work orders over the phone and answer all questions

· Follow up with customers on future work

· Developing loyalty to customers

· Create loyalty out of conflicts

· Always act in a courteous and professional manner

Required Skills/Abilities:

• Experience as a marine service writer or marine technician.
• Ability to sell additional parts and services to clients.
• Understanding of boat systems, engines, Marine products, and have computer skills.
• Ability to communicate at a high level both verbally and in writing.
• Must be customer service driven in an effort to increase service revenue.
• Be team oriented and work well with others.
• Must be highly proficient in Lightspeed .
• Maintains a clean and safe work area.
• Must have an understanding of marine warranty process.
• This position offers the opportunity to work in a dynamic environment where you can utilize your knowledge and customer service skills to help customers maintain their boats.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Boating Industry: 3 years (Preferred)
• Service writing: 3 years (Required)
• Lightspeed: 1 year (Required)

Work Location: In person