Marine Corps Hospitality Services (MCHS) is looking for the best and brightest to join our Lodging Team! MCHS is the provider of Official Lodging for the Marine Corps. Our program provides lodging facilities that supports and enhances the quality of life for Marines, Sailors and their families during their travels for PCS moves, TDY and leisure. We offer a team-oriented environment which provides world class customer service to our guests.

This position is located at MCAGCC TWENTYNINE PALMS, CA. Candidates selected for this position will serve as a HOUSEKEEPER SUPERVISOR S04 for MCHS.

Part-time and Full-time vacancies are eligible for the following Employee Benefits (20-40 hours a week):

• 401(k) Retirement Plan with up to 5% employer match
• NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service)
• Medical and Dental Insurance
• Inexpensive life insurance (up to 3X annual salary)
• Flexible spending accounts (Health and Dependent Care)
• Short Term Disability Insurance (up to 60% of annual salary)
• Immediate annual and sick leave accrual
• Tax-free shopping
• Professional training opportunities to build and develop new skills.
• Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more!

Responsible for day to day operations of assigned areas within the Housekeeping Department, servicing approximately 350-400 hotel rooms per day. Plans and supervises the work of approximately 35-40 personnel, to include NL-04 Housekeeper Leaders, NA-03 Housekeepers, NA-03 Custodial Workers, and NA-04 Laundry Machine Operators. Prepares work schedules, adjusting as necessary in case of absences or other requirements. Maintains time and attendance rosters for all housekeeping department employees. Schedules annual leave and approve leave request for subordinates. Conducts housekeeping hands on training. Encourages and acts upon employee suggestions for work improvement. Regularly checks work performance for compliance with instructions and adherence to prescribed standards of cleanliness and sanitation. Briefs new personnel of standard operating procedures and standards to be met and closely monitors on the job training.

Demonstrates work methods and provides work-related directions. Completes room/area inspections to check for quality of service and adherence to service standards. Ensures employee work meets productivity goals and initiates changes in work pace and/or workload when necessary. Plans and schedules for low and peak periods of occupancy. Responsible for inventory, cash controls, accountability and security of merchandise and equipment. Conducts physical inventories and prepares inventory reports. Ensures worksite materials and tools are available to complete work. Orders cleaning supplies and equipment to maintain proper operating levels. Conducts physical inventories and prepares inventory reports. Maintains daily administrative work, including preparation and submission of accounting records, and operational reports. Initiates work orders for repair and maintenance. Resolves guest complaints and issues related the housekeeping operations.

Supervises employees to include, but not limited to: scheduling, assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO Program, and prevention of sexual harassment. Must be alert to alcohol abuse and take appropriate action.

May perform duties of Housekeeper, Laundry Operator, and/or Custodial Worker duties as necessary.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA Standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate actions. Ensures minimal loss of duty by complying with "Return To Work" program initiatives, and following up on employee well being.

Performs other duties as required.

SKILLS AND KNOWLEDGE: Must be knowledgeable in the operation of a Housekeeping Activity. Must have experience in and thorough knowledge of housekeeping procedures, cleaning materials, and equipment. Must have knowledge of proper care and maintenance of carpets and furniture. Ability to handle and control heavy powered equipment. Advanced knowledge of proper uses of a variety of special cleaning and sanitizing solutions and ability to remove different kinds of stains from a wide variety of surfaces. Detailed knowledge of proper procedures to store chemicals and equipment and safely perform work. Ability to read and understand directions on labels and printed instructions. Basic skills in business administration, scheduling, accounting, policies and performance standards. Skill to supervise employees in the accomplishment of work. Strong ability to communicate effectively orally and in writing.

RESPONSIBILITY: Works independently on daily routine schedule following established procedures and policies. Must use judgment in dealing with supervisory problems. May consult with a higher-level supervisor on non-routine issues.

PHYSICAL EFFORT: Work requires constant standing, bending, stooping, reaching and lifting of objects. Climbs ladders and operates industrial equipment. Lifts and carries objects up to 45 lbs independently and objects over 45 lbs with assistance.

WORKING CONDITIONS: Work is normally performed indoors under normal conditions; however, outdoor work is performed, when required, in all kinds of weather. Exposed to vibration from heavy equipment, strong odors and skin irritations from strong cleaning solutions.

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

If you are using an employment preference, please use the list below to ensure your application includes the correct required documents to verify eligibility:

PREFERENCE - REQUIRED DOCUMENTS (MUST BE ATTACHED TO APPLICATION)

Military Spouses

Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location.

Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.

For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

Veterans

Copy of DD214 citing general or honorable discharge.

Persons with Disabilities

Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.

SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

• Education/certification certificate(s), if applicable.

• If prior military, DD214 Member Copy

• If you are an Active Duty Servicemember who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.