1 Yacht Division Product Specialist Job in Fort Myers, FL
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Yacht Division Product Specialist
$60k-79k (estimate)
Full Time | Retail
3 Weeks Ago
MarineMax is Hiring a Yacht Division Product Specialist Near Fort Myers, FL
Job Details
DescriptionOVERVIEW:The Yacht Support Product Specialist is an integral part of the growth strategy and focus for the Yacht Division. The Yacht Support Product Specialist will be responsible for being a liaison to our teams as well as creating and delivering customer experience the drives a next level of confidence for our customers and the team. The growth & development of the Yacht Division requires that our valuable customers, retail locations and dealers are educated and supported at a high level.
DUTIES AND RESPONSIBILITIES:
DescriptionOVERVIEW:The Yacht Support Product Specialist is an integral part of the growth strategy and focus for the Yacht Division. The Yacht Support Product Specialist will be responsible for being a liaison to our teams as well as creating and delivering customer experience the drives a next level of confidence for our customers and the team. The growth & development of the Yacht Division requires that our valuable customers, retail locations and dealers are educated and supported at a high level.
DUTIES AND RESPONSIBILITIES:
- Enthusiastically embrace MarineMax values
- Acquire complete product knowledge of all Yacht Division models from all perspectives.
- Work with Yacht Support and service teams to provide technical support to customers, technicians, service support, service managers and sales.
- Embrace utilization of the MarineMax digital platform for all communication.
- Collaborate with all team members, stakeholders, and dealer network to execute cohesive roll out campaigns for educational initiatives for our customers of the yacht division.
- Collaborate with team on common issues for the manufacturer and work with Yacht Support to present a clear concise packet of information to the manufacturer to ensure issues are resolved or refined on future boats.
- Work closely with teams to tailor existing delivery documentation and refined specifically for yacht deliveries.
- Strategize with Yacht Support, Service Manager, National Warranty Manager to develop a gallery of training videos, how-to videos, and educational pieces for our customers.
- Support teams at regional boat shows and customer events.
- Maintain a professional and supportive relationship with all clients, fellow team members, vendors, and the manufacturers.
- Participate in and be a leader for getaways and yacht division customer events.
- Assist Yacht Support and stores to always maintain FANS Scores of 80% or higher for the Yacht Division.
- Support and work on all other tasks deemed necessary to the team’s success.
- International and domestic travel required
- Some weekends and after hours support necessary
- Captains license a plus
- MarineMax uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$60k-79k (estimate)
POST DATE
06/03/2024
EXPIRATION DATE
07/20/2024
WEBSITE
marinemax.com
HEADQUARTERS
CLEARWATER, FL
SIZE
1,000 - 3,000
FOUNDED
1998
TYPE
Public
CEO
WILLIAM BRETT MCGILL
REVENUE
$1B - $3B
INDUSTRY
Retail
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About MarineMax
MarineMax is an online portal that allows users to buy and sell new, used boats and yachts.
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