Performs and provides organizational, quality assistance and support services for department. This includes preparing correspondence in final form for all cases/reports, etc. that require follow up within the Quality portion of the department from internal and external sources, and any Quality issues. Tracks all incoming/outgoing faxes, properly handles sensitive and confidential information, receives customers, schedules meetings, maintains files, enters data into the computer, records and transcribes minutes of hospital and medical staff meetings, orders office supplies and assists with special projects, as assigned.

• High school diploma or its equivalent and three (3) years' experience in office administration and/or office management or
• Associates Degree in Office Administration or related field and one (1) year of experience in office administration and/or office management and
• Successful completion of a medical terminology course or ability to complete such course or equivalent knowledge.

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

• Typical office environment with prolonged sitting.
• Work subject to interruption and occasional high stress levels.
• Works with protected health information.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.

• Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Lift supplies or equipment up.
• Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.