What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
This role is individually responsible for the resolution of accounts placed into collections. The associate functions as primary contact for both internal and external customers. This role is responsible for maintaining customer satisfaction and goodwill by accurately, timely and professionally responding to customer requests, determining the appropriate actions and follow-up work required. This role will work across multiple divisions/departments and must have general knowledge in billing and collections, cash application and customer relations. In most cases, it is the company's desire to ensure that the insured, agent/broker and other customers will want to continue to do business with Markel after going through the collections process.
Collaborates with underwriting, claims, and others to effectively handle external customers' disputes and other questions. Refers to Legal Collections management or subject matter experts in underwriting and claims when appropriate.
Communicates timely and effectively with all external/internal customers in order to ensure internal problems are identified and corrected quickly, accounts are assigned and billed promptly, superior customer service is provided, and collections are maximized. Manages accounts in litigation in a timely and effective manner.
Initiates referrals to underwriting, management, collection agencies and collection attorneys for delinquent accounts in accordance with department standards; reviews account set up and verifies amount of proposed receivable for accuracy.
Maintains diaries and initiates billing, collections, correspondence, and follow up activities in order to meet current goals and metrics. Applies payments, verifies remittance and payment plan documentation in accordance with department standards.
Supports Operational Accounting and Reporting, Treasury and Disbursements in handling and reporting cash related transactions; assist Claim Associates and Claim Examiners to correctly establish deductible recoverables; provides backup and assistance to fellow associates when business needs dictate.
Works with Claim personnel to ensure that we receive the appropriate information to establish accurate billing and collection. Works with Markel producers and sub-producers to ensure that premium was not collected through an agency prior to placement through the legal collection team.
Qualifications:

• High School Diploma
• 0-1 years of direct experience in Collections is preferred

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20 countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better
We enjoy the everyday | We think further
What's in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?
Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.