About us:

We apply our innovation and strategic thinking to align our clients’ corporate and business strategies - all with ease.

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Responsibilities:

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

• Maintains and updates customer information as necessary

• Calmly attempts to resolve and de-escalate any issues

• Escalates calls to supervisor when necessary and appropriate

• Responds to requests for assistance and/or possible processing of credit card authorizations

• Tracks call-related information for auditing and reporting purposes

Schedule:

Monday to Friday

Salary:

$850 - $1200 per week
Required Experience:

• High school diploma or equivalent.

• More education or experience may be preferred.

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

• Understanding of company products, services, and policies.

• Disability Insurance
• Employee Assistance Program
• Flexible Schedule