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MarkLines is a publicly traded world’s leading online strategic automotive portal and B2B gateway that supports the development of strategies and business opportunities for OEMs, suppliers, and others within the automotive industry.
We are currently searching for a Customer Engagement Representative for its Southfield office.
Objectives of this role:
-Represent the company’s products and services, using comprehensive knowledge as well as consumer research to explain how our solutions meet customer needs.
-Maintaining/Supporting customers (usage instruction, corresponding user’s request, etc)
-Improve customer retention
-Increase total number of active users and page view per license
-Implement monthly webinar
-Updating customer profile in internal system
-Gather customer voice
-Development of customers demand and upgrade the contract
-Planning/Supporting marketing activities (incl. Exhibition)
-Monitoring and analysis of the automotive market situation
Preferred skills and qualifications:
-University degree or equivalent education
-Experience in B to B business or customer support (preferable)
-Business experience in automotive industry (preferable)
-Good IT and internet research skills
-Very good relationship building and communication skills
-Self-motivated, well-organized skills
-Proficiency with CRM software
-Strong communication skills via call and email
-Proven, creative problem-solving approach and strong analytical skills
Full Time
$53k-68k (estimate)
06/20/2024
07/18/2024
marklines.com
TROY, MI
50 - 100
1916
Private
WAYNE L MC BRIDE
$10M - $50M
Insurance
The job skills required for Customer Engagement Representative include Problem Solving, Products and Services, Communication Skills, Customer Support, Planning, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Engagement Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Engagement Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Engagement Representative positions, which can be used as a reference in future career path planning. As a Customer Engagement Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Engagement Representative. You can explore the career advancement for a Customer Engagement Representative below and select your interested title to get hiring information.