34 Customer Representative Jobs in Southfield, MI
MarkLines Co., Ltd. is Hiring a Customer Representative Near Southfield, MI
MarkLines is a publicly traded world’s leading online strategic automotive portal and B2B gateway that supports the development of strategies and business opportunities for OEMs, suppliers, and others within the automotive industry.
We are currently searching for a Customer Engagement Representative for its Southfield office.
Objectives of this role:
-Represent the company’s products and services, using comprehensive knowledge as well as consumer research to explain how our solutions meet customer needs.
-Maintaining/Supporting customers (usage instruction, corresponding user’s request, etc)
-Improve customer retention
-Increase total number of active users and page view per license
-Implement monthly webinar
-Updating customer profile in internal system
-Gather customer voice
-Development of customers demand and upgrade the contract
-Planning/Supporting marketing activities (incl. Exhibition)
-Monitoring and analysis of the automotive market situation
Preferred skills and qualifications:
-University degree or equivalent education
-Experience in B to B business or customer support (preferable)
-Business experience in automotive industry (preferable)
-Good IT and internet research skills
-Very good relationship building and communication skills
-Self-motivated, well-organized skills
-Proficiency with CRM software
-Strong communication skills via call and email
-Proven, creative problem-solving approach and strong analytical skills
Job Summary
Full Time
Insurance
$57k-74k (estimate)
06/23/2024
07/18/2024
marklines.com
TROY, MI
50 - 100
1916
Private
WAYNE L MC BRIDE
$10M - $50M
Insurance
Related Companies
The job skills required for Customer Representative include Problem Solving, Communication Skills, Products and Services, Planning, Customer Support, Customer Engagement, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Representative positions, which can be used as a reference in future career path planning. As a Customer Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Representative. You can explore the career advancement for a Customer Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Representative job description and responsibilities
Identify and assess customers’ needs to achieve satisfaction.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Build sustainable relationships and trust with customer accounts through open and interactive communication.
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Provide accurate, valid and complete information by using the right methods/tools.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
Customer service representatives need a high school education, on-the-job training and several soft skills.
04/01/2022: Syracuse, NY
Most customer service representative jobs require candidates to complete on-the-job training.
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Proven customer support experience or experience as a Client Service Representative.
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Familiarity with CRM systems and practices.
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Flexibility in having different shifts and rotating schedules.
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Step 3: View the best colleges and universities for Customer Representative.
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