Responsibilities:
- Greet customers and provide excellent customer service

-can communicate with insurance and extended warranty company to get repair work approval as work requires

-Ability to learn new processes and workk softwares
- Listen to customers' concerns and accurately document them
- Schedule appointments and manage the service department's calendar
- Provide estimates for automotive repairs and services
- Communicate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles
- Process payments and handle financial transactions
- Maintain accurate records of customer interactions and transactions

-Perform other duties as required and as need arise

Requirements:
- Previous experience in the automotive industry, preferably as a service writer or in a related role
- Knowledge of auto body repair, automotive sales, oil changes, suspension and alignment, air brakes, shocks and struts, brake repair, tire service, and transmission repairs
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in record keeping
- Proficiency in computer systems and software used for scheduling and invoicing

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Summary
The Automotive Service Writer position requires a unique blend of technical knowledge and customer service skills. As the liaison between customers and the service department, the ideal candidate should possess strong communication skills to effectively explain complex automotive issues to non-technical individuals. Experience in auto body repair, sales, and service writing is crucial for success in this role. Additionally, familiarity with alignment, air brake systems, and a range of automotive services will be beneficial. The ability to multitask, prioritize work orders, and provide accurate estimates are key responsibilities of the Automotive Service Writer.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Paid time off
• Professional development assistance
• Referral program

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Upper Marlboro, MD 20772 (Required)

Work Location: In person