Principal Responsibilities :

• Serves as the primary communication interface between our customers and our towboats to manage the scheduled pick-up and delivery of barges needing transportation through a dedicated segment of our Gulf-Inland Division’s operating network.
• Presents a customer service focus / attitude.
• Engages in continual communication with customers, towboats, and vessel service providers throughout the day.
• Possess the agility to respond to changing waterway conditions that affect productivity, changing customer requirements and dynamic vessel operations.
• Develops a detailed understanding of the Lower Mississippi River system, Gulf Intra-Coastal Canals, and other navigable inland waterways, operating requirements in each segment, and the service providers / vendors that support our operations in various locations.
• Drives continual optimization and problem solving to maximize the velocity and efficiency of our transportation system, taking into consideration current and potential operating dynamics.
• Develops relationships with other marine transportation companies, harbor / fleeting service providers and other shippers to develop customer relationships for spot barge movements outside of our contract customer base.
• Builds effective relationships with internal and external vessel service providers to streamline vessel support operations in a manner that minimizes negative impacts on logistics.
• Maintains system information and prepares internal and customer reports with attention to detail.
• Represents Marquette at industry events in the New Orleans area.
• Creates and reviews profit and loss statements (P&Ls), accruals, taxes, and fuel charges.

Qualifications :

• Must have excellent customer service skills, be a proactive and creative problem solver, and be comfortable in decision making processes that directly affect the P&L.
• Must be analytical, detail oriented, flexible, organized, self-driven, and a creative thinker.
• Desire to work in a fast-paced, team environment.
• Excellent communication (oral and written) and interpersonal skills.
• Strong computer skills with proficiency in Microsoft Office
• Must be able to commit to an on-call rotation which includes after hours, weekends, and holidays.
• Ability to travel to customers, fleets, vendors, elevators, vessels (most travel is local, only occasional out of town travel)

Marquette offers competitive pay, health, dental & vision insurance, 401K plan with company match, bonus plan, company paid life insurance, short- & long-term disability, flexible spending account, critical illness, accident insurance, and other incentives!

Last updated : 2024-05-09