Additional Information: This hotel is owned and operated by an independent franchisee, Magna Hospitality Group, L.C.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The candidate should possess strong communication skills and demonstrate leadership abilities. In addition, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure appropriate action is taken to guarantee guest satisfaction. This position will report directly to the Director of Front Office:

Duties include:

Responsible for ensuring customer satisfaction at the highest level
Act professionally and responsibly in front of all guests and associates
Maintain guest room inventory
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Respond to, investigate, and resolve guest complaints.
Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables.
Provide input to the Director of Front Office to ensure proper staffing levels for customer service goals.
Act as the manager on duty and right hand to the director of the front office.

Must have open availability to work nights and weekends and learn the overnight shift for callout coverage. 
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
One or more years of front-office leadership experience
Service-oriented style with professional presentation skills
Premium Marriott hotel and Lightspeed PMS system experience is a plus. 
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and the ability to improve the bottom line.
Clear, concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills.

The anticipated compensation range for the position for applicants working in NYC is $62,400 annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc. Additional benefits and participation in the performance bonus plan are also included.

The salary for this position is $62,400.

This company is an equal opportunity employer.

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