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POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $21.47 per hour plus gratuities. Employees represented by a union are eligible to participate in a union retirement plan, union health plan, and/or Marriott health and welfare benefit plan, depending on union affiliation. The position also offers discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.Full Time
Accommodations
$28k-36k (estimate)
08/21/2024
08/12/2025
marriott.com
LOCK HAVEN, PA
>50,000
1927
Public
JOAN MARSHALL
$10B - $50B
Accommodations
Marriott is a diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
The job skills required for Bell Attendant include Housekeeping, Guest Service, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Bell Attendant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bell Attendant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bell Attendant positions, which can be used as a reference in future career path planning. As a Bell Attendant, it can be promoted into senior positions as a Bell Captain - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bell Attendant. You can explore the career advancement for a Bell Attendant below and select your interested title to get hiring information.
If you are interested in becoming a Bell Attendant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bell Attendant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bell Attendant job description and responsibilities
The Bell Attendant will also communicate parking procedures and rates to guests/visitors.
04/04/2022: Baltimore, MD
Hotel guests expect a variety of services to enhance their visit, and hotel bell service staff are available to provide any reasonable request made by a guest.
04/26/2022: Huntington, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bell Attendant jobs
Previous experience as a Luggage Porter/Bell Attendant beneficial, but not required.
02/21/2022: New Haven, CT
Step 3: View the best colleges and universities for Bell Attendant.