• Warmly welcome guests, creating a positive first impression of hotel. Hold doors open while guests go through.
• Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community.
• Maintain effective communication within transportation staff, and with all hotel departments.
• Stay aware of issues relating to bell staff and general hotel operations.
• Attend meetings as scheduled.
• Be responsive to instructions and suggestions and work to resolve problems.
• Adhere to arrangements made and instruction relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.
• Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans).
• Operate hotel vehicles in a safe manner and in accordance with established laws.
• Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.).
• Read, track and comply with guest transportation schedules established on a daily basis.
• Properly maintain and clean hotel vehicles.
• Must be able to drive a manual and automatic transmission vehicle
• Listen to and promptly act to correct guest problems and complaints.
• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
• Listen, understand and respond immediately to customer and employee inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors, or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Maintain an alert and attentive demeanor.
• Maintain cleanliness of the hotel vehicles by cleaning and washing them when appropriate.
• Take vehicles for periodic servicing and fueling as required.
• Pick up and deliver laundry to certain and specific designated locations as determined by the immediate supervisor.
• Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Complete a pre-driving checklist for vehicles on a daily basis insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, transmission fluid, radiator fluid and gas at proper levels.
• Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, many of who will require patience and tolerance.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Certificates and Licenses: Valid State Driver’s License. Ability to pass a DOT physical required.

Experience

• High school diploma or general education degree or equivalent combination of education and experience required.

Behaviors

• Team Player: Works well as a member of a group

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization