Description

ESSENTIAL JOB FUNCTIONS:

• Prospect for New Business: Use your creativity and initiative to find new clients through internet research, cold calling, and reconnecting with past clients. Attend industry events and programs to expand your network and uncover new opportunities.
• Build and Maintain Strong Client Relationships: Develop lasting relationships with clients, ensuring their needs are met and their expectations exceeded.
• Respond Promptly to Inquiries: Act quickly on incoming group and catering business opportunities to secure new clients.
• Book Business Within Hotel Parameters: Ensure all bookings align with our hotel’s standards and policies.
• Conduct Engaging Site Inspections and Presentations: Showcase our hotel’s facilities through in-person and virtual tours, leaving a lasting impression on potential clients.
• Create and Manage Contracts: Handle all necessary booking documentation, track activities, and maintain detailed client account files.
• Detail Event Specifications: Work closely with clients to plan every aspect of their event, including food & beverage, setup, and audio-visual needs. Ask the right questions and offer suggestions to ensure everything runs smoothly.
• Communicate Client Needs: Develop comprehensive group resumes and coordinate with all hotel departments to ensure seamless execution of events. Follow up to ensure client satisfaction.
• Negotiate and Close Deals: Utilize your negotiation skills and creative selling abilities to secure business and finalize contracts.

QUALIFICATIONS:

• Minimum of 3-5 years of experience in catering sales or event management within a hotel or hospitality environment.
• Proven track record of achieving sales targets and growing revenue.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Proficiency in Microsoft Office Suite and familiarity with catering sales software.

BENEFITS:

- Competitive salary, bonuses, and attractive benefits package.

- Opportunities for career growth and advancement within a renowned hospitality organization.

- Ongoing training and development programs to enhance your skills and knowledge.

- Access to state-of-the-art facilities and resources.

- Employee discounts on hotel stays with Crescent Hotels and Resorts and Marriott International.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Able to lift, grasp, carry and/or push up to 50 pounds. Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures,

particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Crescent Hotels & Resorts