Overview:

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Supervisor. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Must have open availability. Shifts will primarily be evenings from 3PM-11PM but we are looking for someone who is available to cover any shift when needed. Fosse/Marriott experience required.

Duties:

- Greet guests in a friendly and professional manner, ensuring a warm welcome upon arrival

- Check-in and check-out guests efficiently, while maintaining accuracy in reservations and payment processing

- Provide information about hotel amenities, local attractions, and dining options

- Handle guest inquiries, requests, and complaints promptly and effectively

- Manage phone systems, including answering calls, taking messages, and transferring calls to appropriate departments

- Assist with guest relations by addressing concerns and resolving issues to ensure guest satisfaction

- Maintain cleanliness and organization at the front desk area

- Collaborate with other hotel departments to ensure seamless guest experiences

Requirements:

- Previous experience in a similar role within the hospitality industry is preferred

- Excellent customer service skills with a friendly and approachable demeanor

- Strong communication skills, both verbal and written

- Proficiency in using phone systems and other office equipment

- Bilingual or multilingual abilities are a plus

- Knowledge of hotel management software is an advantage

- Ability to handle difficult situations with patience and professionalism

- Strong problem-solving skills with attention to detail

- Flexibility to work various shifts including evenings, weekends, and holidays

At our hotel, we value our employees' contributions. In addition to competitive pay, we offer the following benefits:

- Health insurance coverage

- Retirement plan options

- Paid time off for vacation and sick leave

- Opportunities for career advancement within the company

If you are passionate about providing exceptional guest experiences and have the qualifications we are looking for, please submit your application. We look forward to reviewing your resume and considering you for the Front Desk Supervisor position.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Application Question(s):

• Do you have any restrictions to your availiabilty?

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Relocate:

• Jacksonville, FL 32218: Relocate before starting work (Required)

Work Location: In person