4 director of services housekeeping Jobs in koloa, hi
Marriott Vacations Worldwide is Hiring a Director of Services Near Koloa, HI
Relocation Assistance - Yes
Education and Experience
- High school diploma or GED; 3 years experience in housekeeping or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area
Managing Housekeeping Operations and Budgets
- Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
- Schedule associates to business demands and for tracks associate time and attendance.
- Ensures associates understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of associates and provides feedback to individuals.
- Ensures associate recognition is taking place on all shifts.
- Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
- Participates in associate progressive discipline procedures.
- Review associate satisfaction results.
- Participates in interviewing and hiring of team members with the appropriate skills.
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers associates to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Summary
Full Time
$138k-180k (estimate)
07/01/2024
07/17/2024
marriottvacationsworldwide.com
ORLANDO, FL
15,000 - 50,000
1980
Private
STEPHEN P WEISZ
$1B - $3B
Accommodations
Related Companies
About Marriott Vacations Worldwide
Vistana Signature is a travel company that provides resorts and travel plans for individuals and corporates.
The following is the career advancement route for Director of Services positions, which can be used as a reference in future career path planning. As a Director of Services, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Services. You can explore the career advancement for a Director of Services below and select your interested title to get hiring information.
