THIS IS AN ON-CALL (AS NEEDED BASIS) POSITION THAT WILL WORK SHIFTS GENERALLY FRIDAYS AND SATURDAYS AND ON FORCASTED BUSY DAYS THAT COINCIDE WITH BASEBALL GAMES. SHIFTS START AS EARLY AS 3PM AND SHIFTS THAT ENDS AS LATE AS 3AM, INCLUDING WEEKENDS AND HOLIDAYS.

Candidates need to be able to work at least 2 days a month (Friday and Saturday), but can request additional shifts.

Benefits

• Medical (Anthem, Kaiser or Simnsa)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• Free Parking at the hotel ($175 value)
• Free PPSO Guard Training ($100 value)
• Meal allowance per 8hr shift ($10 per meal period)
• Sick Pay and Holiday Pay (while working holiday)
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)

Overview:

Responsible for the safety and security of the hotel not limited to, but including associates, guests, company property and company assets.

Responsibilities:

The following is just a few of the responsibilities of the position:

• Provides basic customer service and courtesies to enhance the guests’ stay.
• Smile and greet every guest (15/5 rule).
• Thank the guest for their business when appropriate.
• Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
• Be knowledgeable about the hotel.
• Utilize the L.E.A.R.N. model to own & resolve complaints.
• Report defects in the hotel including shortages of equipment & supplies.
• Assists with maintaining cleanliness standards.
• Provides services to guests such as delivering housekeeping items, responding to maintenance problems, etc. after those departments are closed.
• Interviews Guests and Associates as required for the safety and welfare of all.
• Assists Guests with information, directions, or any other assistance needed.
• Assists other Departments with the general operation of the Hotel, ie…(traffic control, crowd control, access to secured areas, personnel escorts, money escorts, etc…).
• Testify in a hearing, (ie…court of law).
• Evidence Custodian, (making sure all evidence is properly handled and maintained in a secure and safe manner).
• Conducts surveillance for the safety of all Guests and Associates when necessary; be proficient with the DX7100 digital video recorder.
• Regularly patrols building, grounds and parking area of the Hotel.
• Assists with guest problems and complaints.
• Examines doors, windows, and corridors to determine that they are secure. Unlocks those doors necessary for the AM shift.
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles and apprehends or expels person engaging in suspicious or criminal acts. Occasionally required to make arrests.
• Assists staff with controlling intoxicated guests.
• Maintains daily report and incident/accident reports as needed.
• Provides guest transportation as needed.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorized persons to enter property.
• Records date such as property damage, unusual occurrences, and malfunctioning of machinery or equipment for use of supervisory staff.
• Maintain a good relationship with the local law enforcement officers.
• Keep and handle security keys with access to sensitive areas.
• Check required reading boards, function sheets, and pass down logs for any important information for the day.
• Performs any duty necessary for the good of the department.
• Performs all duties as assigned by your Supervisor.
• Conducts daily/weekly inventories of the Hotels First Aid Supplies.
• Collects used Ving cards from the Room Attendant Carts bi-weekly.
• Performs other duties as developed, directed or assigned.

Why San Diego Marriott Gaslamp Quarter?

Are you ready to join the premiere team in the Gaslamp Quarter? We are not the Padres, but we are known as one of the best hotels in Downtown San Diego. We embody the energy and vibe that is the heart of the historic Gaslamp Quarter featuring the best views from our Award Winning rooftop bar Altitude Sky Lounge®. Located next to Petco Park, Padres game days are also filled with fun, cheer and team spirit!

Come be a part of our family and help welcome our guests to their home away from home. Making you and our guests a part of one big family. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!

The San Diego Marriott Gaslamp Quarter provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The San Diego Marriott Gaslamp Quarter is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact us at (619) 446-6031 or email Tracy Smith at HRMSD@gaslampmarriott.com to let us know the nature of your request.

Experience

• 1 year(s): Security

• 1 year(s): Loss Prevention

Education

• High School or better

Licenses & Certifications

• PPSO
• Guard Card

Skills

• Teamwork
• Decision Making
• Critical Thinking
• Customer Service
• Problem Solving
• Conflict Resolution

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)