Job Summary:
Seeking a highly motivated and customer-oriented individual for the position of Front Desk Associate at our Pikeville Hotel location. As a member of our hospitality team, the Front Desk Associate will play a crucial role in providing exceptional guest services and ensuring the smooth operations of the hotel. This is a full-time position that requires availability for the 2nd shift.
Compensation & Benefits:
This is a full-time, individual contributor role with a competitive salary and benefits package.
Responsibilities:
- Welcome and register guests, providing them with information about hotel services, amenities, and local attractions
- Perform check-in and check-out procedures efficiently and accurately
- Review reservations and accurately input guest information into the system
- Handle guest inquiries and complaints in a professional, timely, and courteous manner
- Maintain accurate and organized records of guest transactions and contact information
- Process payments and balance cash drawers at the end of shifts
- Coordinate with housekeeping and maintenance to ensure rooms are clean and in good condition for guest arrivals
- Respond to emergency situations and provide necessary assistance to guests
- Manage and complete administrative tasks such as answering phone calls, taking messages, handling mail, and filing paperwork
- Follow all hotel policies and procedures, including safety and security protocols
Requirements:
- High School Diploma or equivalent
- 1-2 years of experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Proficient in computer systems, including Microsoft Office and reservation software
- Ability to work independently with minimal supervision
- Strong multitasking and problem-solving skills
- Availability to work 2nd shift and weekends as needed
EEOC Statement:
VP Management is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.