JOB RESPONSIBILITIES:

• Perform work as indicated on Approved Repair Orders
• Only perform necessary and customer-requested services on vehicles
• Conduct all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers), or accepted industry standard procedures
• Ensure that all repairs are for the benefit of the member/customer
• Test drive vehicles when practical to identify performance or drivability concerns before initiating repairs (except when unsafe or vehicle not drivable)
• Retest drive vehicles after repairs to verify problem resolution
• Maintain a clean and safe work environment, promptly cleaning spills and debris to reduce hazards
• Maintain company-provided equipment and machinery
• Adhere to company and industry safety rules and regulations
• Report all unsafe conditions to supervisor, including lifts, overhead doors, and equipment
• Attend all required training and seek additional training to enhance effectiveness
• Stay up to date on industry trends and repair procedures
• Complete at least 24 hours of continuing auto repair training per year, sponsored and/or provided by the club
• Ensure customer vehicles are kept clean and refrain from adjusting any controls within the vehicle
• Verify the correctness of ordered parts for assigned vehicles as soon as possible
• Perform digital inspections and document all relevant information in the shop inspection or management system, including attaching photos or videos to illustrate repairs or needs
• Prioritize comeback-related repairs as directed by manager or lead
• Communicate effectively with the manager, service advisors, and other technicians to contribute to the overall performance of the location
• Assume responsibility for the safety and accuracy of all repairs made and systems inspected, ensuring that the vehicle is as safe or safer than before work commenced
• Perform other related duties as assigned
• Note: Travel to different locations may be required on an as-needed basis

KNOWLEDGE/SKILLS/ABILITIES:

• Effective verbal and written communication skills in the required language(s) for the role, as justified by business necessity
• Strong organization, interpersonal, and negotiation skills
• Ability to work scheduled hours as dictated by business needs
• Proficient math and computer skills, including experience with word processing, browsers, and email
• Strong focus on member service
• Ability to drive vehicles with manual transmission
• Knowledge of equipment/tool operation and diagnostic/repair procedures
• Maintain 100% productivity as measured by hours worked divided by labor hours flagged

EDUCATION, EXPERIENCE / LICENSES & CERTIFICATIONS

• Valid driver license and acceptable driving record
• Four years experience as an automotive repair technician (preferred)
• Smog Repair and Testing Certification preferred (CA only)

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Ability to lift and or carry up to 50lbs
• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
• Exposure to loud noises

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Schedule:

• Day shift

Work Location: In person