1 Technical Support Analyst - Help Desk Job in Wauwatosa, WI
MARS Solutions Group is Hiring a Technical Support Analyst - Help Desk Near Wauwatosa, WI
MARS Solutions Group is looking for an experienced Technical Helpdesk Support Analysts for a client located in Franklin, WI. Our client is a well-known and highly respected insurance financial organization seeking bright, tech-savvy talent.
Location: Franklin, WI
***OPEN TO REMOTE & LOCAL CANDIDATES***
Type of Role: 1st, 2nd & 3rd Shift available!
Job Title: Technical Helpdesk Support Analyst
Experience Level: 2 years helpdesk (not desktop) experience required
- Support is performed over the phone and with remote access software; will include Windows 10, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
- Candidates will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
- To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be on the phone.
- Initial training period of 5-7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday
- Permanent shifts will begin upon completion of Training
- Shifts will be assigned based on the requirements of the Job Posting
18-month contract
Shift Needs
1st shift
2nd shift
3rd shift
Weekends
Requirements:
- 2 years of first level help desk call center experience is preferred
- Strong written and verbal communication skills are required
- Ability to type 50 words per minute is recommended
- Experience with using and supporting MS Office and Outlook is recommended
- Background in a multi-channel environment is recommended
Job Summary
Full Time
IT Outsourcing & Consulting
$61k-75k (estimate)
06/21/2024
08/20/2024
marssg.com
WAUKESHA, WI
<25
2006
RASHI KHOSLA
$5M - $10M
IT Outsourcing & Consulting
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About MARS Solutions Group
Partnering with us makes a BIG difference to your bottom line. MARS Solutions Group (MARS SG) is an industry leader in serving organizations that require both the 1. best IT talents, and the 2. best Data management solutions to help them build a more connected AND more profitable business. Over the past 14 years, MARS SG has emerged as a Tier 1 provider serving Fortune 50/500/1000 companies, best-in-category mid-sized firms, and government agencies by placing the right talents that match the organizations culture. MARS Solutions Group has three pillars: 1. Talent (staffing): We can help you fi...nd the right blend of technical skills and personality fit that harmonizes with your organizational culture, management style, and team dynamics. 2. Employee Engagement (Ovation): Through years of collaboration and innovation, we have developed a way for employers to keep their talented technical employees engaged through a seamless recognition and rewards program. 3. Equity & Inclusion (Returnship): We grow talent and invest in our resources to provide the best for our partners.
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