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Benefit Service Associate
Description :
Benefit Service Associate
Description : SUMMARY
SUMMARY
Under direct supervision of the Client Service Executive, provide administrative and project support to client service teams.
This position will work with a variety of associates within a Practice Group, and at other times will work independently on assignments.
This position prepares individuals for promotion to the Benefit Analyst position.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assist client service teams with the insurance bidding and renewal process. Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy.
Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions andmunicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner.
Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollmentmunications, and other client presentation materials.
As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs.
Provide general administrative support to client service teams. Upload presentations to iPads and generally maintain iPads assigned to the Practice Group.
Upload client data to mobile applications. Work with website vendors to maintain client websites. Create and maintain wallet ID cards as requested.
Process Broker of Record letters internally and with carriers. Maintain client and carrier contacts in requested internal systems.
Prepare client records to be filed following policy renewals and on an ongoing basis. Update and assist in maintaining agency management and filing systems upon renewal and during special project requests.
Coordinate open enrollment and other clientmunication materials as requested. Research trends and update benchmarking templates as requested.
Provide general day-to-day support to clients as skill and knowledge develops. Act as liaison for client to research and resolve coverage, claim, and administrative problems.
Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures. Recognize areas of concern and potential issues and work with client service team to develop solutions.
Adhere to internal process and procedures and keep abreast of changing regulations. Follow processes and procedures as outlined in the Procedure Manual.
Attend departmental and carrier meetings to gain an understanding of health plan types and coverage options, and learn about changes / trends occurring in the insurance marketplace.
Develop good relationships with others on the client service team. Share information with team members to create a network of information within the Department.
Attend monthly service team meetings and other meetings as requested. Provide back up to other service team members as requested.
EDUCATION AND / OR EXPERIENCE
Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who isfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions.
This position interacts with and provides service to internal associates and has contact with clients and vendors. The Benefits Service Associate must be positive and approachable, have a professional demeanor, and work effectively with diverse personalities.
In addition, the following is required unless otherwise noted :
WORK ENVIRONMENT & PHYSICAL DEMANDS
The applicable base salary range for this role is $35,300 to $67,800. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer apetitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs. Job ID R 269472
Full Time
Insurance
$56k-73k (estimate)
06/15/2024
08/13/2024
The job skills required for Benefit Service Associate include Microsoft Office, Presentation, Initiative, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Benefit Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Benefit Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Benefit Service Associate positions, which can be used as a reference in future career path planning. As a Benefit Service Associate, it can be promoted into senior positions as a Benefits Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Benefit Service Associate. You can explore the career advancement for a Benefit Service Associate below and select your interested title to get hiring information.