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Description :
The Call Center Supervisor leads the Call Center team members to ensure a high-level of customer satisfaction is being met while maintaining the call volume in a timely and professional manner.
This individual is responsible for coaching, mentoring and educating their team members to ensure each individual is developed to their fullest potential, while ensuring the calls are meeting the service level agreements and creating a positive experience for the customer.
Additionally, this role will work in conjunction with the Call Center management team, including the Quality Control Manager to ensure consistency across all Call Center processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following :
Manage the quality of service provided by :
Monitor calls and activities within the Cloud Five9 and Service Now
Perform additional responsibilities and complete other projects as assigned.
REQUIRED EDUCATION AND EXPERIENCE :
Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and / or Payroll environments is highly preferred.
KNOWLEDGE, SKILLS AND ABILITIES
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is :
Specific vision abilities required by this job include vision, and ability to adjust focus.
Other working conditions are normal for an office environment.
WORK LOCATION
Work is typically performed in a hybrid manner based out of our Conshohocken, PA, office.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including : health and welfare, tuition assistance, K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.
For more information about our company, please visit us at : .
Last updated : 2024-05-21
Full Time
Insurance
$60k-82k (estimate)
05/22/2024
05/26/2024
The job skills required for Call center supervisor include Call Center, Customer Service, Coaching, Scheduling, Problem Solving, Call Center Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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