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Description :
As a member of the Admin Solutions team, the Client Service Manager (CSM) is responsible for the successful management of our clients’ project plans relating to the implementations, annual renewals, ongoing administration and special projects.
This involves developing client plans to properly outline tasks, resources and timelines, coordinating team resources to meet project deadlines, and reporting project statuses and milestones to the Admin Solutions Team Manager.
This position requires strong demonstrated project management experience in benefits administration (preferably Health & Welfare) and / or handling complex technical projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following :
Assist with developing client-specific training guides for Call Center staff in support of clients’ benefit plan intricacies and for increased call volume during peak seasons
Assist with special projects as determined by TCAS Team Manager.
REQUIRED EDUCATION AND EXPERIENCE :
KNOWLEDGE, SKILLS AND ABILITIES
Excellent working knowledge in the Microsoft Office Suite, including Word, Excel, Access, Project, and Outlook.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is :
Specific vision abilities required by this job include vision, and ability to adjust focus.
Other working conditions are normal for an office environment.
WORK LOCATION
Work is typically performed either on site at MMA East’s Conshohocken office, or at various customer / MMA locations as required.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including : health and welfare, tuition assistance, K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.
For more information about our company, please visit us at : .
Last updated : 2024-06-08
Full Time
Insurance
$94k-121k (estimate)
05/07/2024
07/03/2024
The job skills required for Client service manager include Customer Service, Coaching, Client Service, Problem Solving, Project Management, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service manager. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
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Client service managers oversee the hiring, orienting, and training of staff for the department.
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Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
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An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
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