124 customer service associate Jobs in des moines, ia
TMC Transportation is Hiring a Customer Service Assistant Near Des Moines, IA
PRIMARY FUNCTION:
The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.
Monday-Friday 7am-330pm
DUTIES AND RESPONSIBILITIES:
- Prove back-up assistance to the Customer Service Representative for load entry
- Maintain various management reports on a periodic basis
- Perform all necessary pre-calls, which are include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a time and accurate manner; and sending information the drivers if the load has already been dispatched
- Provide information to customers inquiries and redirect if necessary
- Other duties as assigned
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School Diploma required
- Ability to use Microsoft Office product efficiently and effectively
- Fluent keyboard proficiency and 10-key
- Excellent interpersonal skills
- Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
- Possess courteous, yet assertive telephone personality
- Ability to function in a fast-paced work environment and tolerate stress
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment
Job Summary
Full Time
$36k-45k (estimate)
06/12/2024
07/01/2024
tmctrans.com
DES MOINES, IA
1,000 - 3,000
1972
Private
MIKE BROCKMAN
$500M - $1B
Accommodations
Related Companies
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
