Description
A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials - including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.
At Martin Marietta, we strive to work with the best and the brightest - those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.
To learn more about Martin Marietta and our ONE team, visit careersthatcrush.com.
Summary:
As an Associate Service Desk Analyst, you will work with a team of other analysts to provide basic hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.
Responsibilities:

• Respond promptly to incoming calls and self-service tickets
• Work break/fix tickets, assist with requests and help with project work as needed
• Help troubleshoot customer inquiries from start to finish
• Gather and document basic information on tickets including who is affected, what deviation is being reported, when it last worked correctly, and how to get in contact with the appropriate people to follow up

Requirements:

• 1-2 years helpdesk or equivalent experience
• Strong written and verbal interpersonal skills
• Basic understanding of Windows, hardware and network troubleshooting
• Ability to break down processes and provide clear guidance
• Excellent search capabilities

Preferred Skills:

• Familiarity with Citrix hosted applications
• Experience with Active Directory
• Working knowledge of ServiceNow or other ITSM application

We offer a highly competitive benefits package, including:

• Medical, Dental and Vision coverage
• Health Care Reimbursement account
• Wellness Programs
• Employee Assistance Program
• PTO
• 401(k) with Company matching
• Pension

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Equal Opportunity Employer/Veterans/Disabled