Overview

Dana Martin Orthodontics has an opening for an Office Manager in Knoxville, TN. We provide a working environment like no other dental office you have ever seen! All of our staff members are provided training to make the transition to your new professional home. We offer all this and a compensation package that health insurance plans, a competitive bonus structure, PTO and 401k.

Responsibilities

• Model outstanding patient service, written, verbal, and other communication skills.
• Identify team member strengths and areas of opportunity as it relates to patient skills.
• Train, coach, and mentor team members to optimal patient service levels.
• On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs.
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
• Partner with human resources department for coaching and guidance regarding personnel management, including performance reviews, performance improvement plans, and performance warnings.
• Attend meetings, training courses, and other learning and development opportunities as made available and/or required
• Partner with dentist and regional operations leadership to make operational decisions to benefit the dental practice. Understand, analyze, and action plan key performance metrics to successfully lead and grow the business.
• Hold team accountable to regular and timely required workplace diversity, HIPAA, and OSHA training requirements
• Review operating performance results and take immediate steps to implement course corrective activity as needed

Qualifications

• Associates or Bachelor's degree or 3- 5 year management experience in the dental field
• Sales and Customer Service experience a plus
• Software: Orthotrac
• Bilingual is desired, but not required
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching and conflict resolution skills.
• Ability and willingness to multi-task, delegate, and hold others accountable
• Computer literacy and typing proficiency (preferred Dentrix software)
• Knowledge of dental insurance and billing
• Ability to travel from time to time, as there is 3 practices in the Knoxville area
• Days needed: Monday thru Thursday (Occasional Friday)
• Office hours: 7:30AM-5:00PM