Job Summary:

Martin Systems is searching for a talented and motivated individual to fill our opening for the Coordinator – Commercial Service position at our Waukesha office. The individual in this role will help us maintain our industry leading customer service. This position requires a motivated person that is detail oriented and can work as a team member to ensure superior service to all customers. Previous experience in customer service is a must.

Essential functions include but are not limited to:

• Tier 1 CSR – First contact for all Service Call requests.
• Answers ALL incoming service calls and creates call tickets in service systems for triage & testing.
• Collects & verifies correct customer info & service trouble symptom descriptions.
• Escalates to Tier 2 as needed after appropriate evaluation.
• Scheduling jobs: contacting the customer, making sure the appropriate material is ready for the job, and reviewing the job for closing.
• Replying to customers in a timely manner
• Email communication
• General Customer Service duties.

Minimum requirements:

• Successfully pass background check and drug test
• High school diploma or general education degree (GED)
• ‘Whatever it takes’ attitude
• Advance customer service skills
• Ability to multi-task
• Organizational skills
• Geographical knowledge of service area or map reading skills
• Strong computer skills and ability to learn new softwares quickly
• Two years related experience preferred, but not required

Skill Requirements:

• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well organized and ability to work independently

Physical Requirements:

• Repeating motions that may include the wrists, hands and/or fingers
• Sedentary work that primarily includes sitting/standing
• Occasional work that may require lifting up to 20 pounds