What are the responsibilities and job description for the Medical Receptionist/Call Center Representative position at Maryland Primary Care Physicians?
Call Center Representative nd Front Office Medical Receptionist
Large Family Practice office Pasadena is hiring. The individual selected for this position will be responsible for performing both call center representative and medical receptionist duties.
General Summary of Duties: Greet, instruct, direct, and schedule patients and visitors. Serve as a liaison between patients, medical support staff, providers, and the public. Maintain excellent customer service skills. Check in patients, verify and update necessary information in the Company’s electronic medical records system. Must have the ability to handle payments and follow cash control policies as established by the company. Assist patients with ambulatory difficulties. Ensure correct insurance coverage information. Answer telephones, screens calls, takes messages, and provide information as needed. File, coordinate lab work, physician reports, etc., as needed. Screen visitors and respond to routine requests for information. Understand OSHA and HIPAA regulations and requirements. Maintain work area and waiting room in neat and orderly manner. Open, date, and distribute incoming mail. Maintain patient confidentiality.
Education: High school diploma or equivalent.
Experience/Skills:
- At least two years of healthcare experience required, preferably in a fast paced medical office setting.
- Knowledge of medical terminology and medical coding.
- Word processing and computer experience.
- Exceptional customer service and communication skills.
- Epic experience preferred.
Hours:
Monday - Thursday 8:30 pm – 5:00 pm.
Friday - 7:30-4pm
One Saturday per month
Education: High School diploma or equivalent.
Experience: Two plus years of related experience.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Work Location: In person
Salary : $18 - $23
