Description

Primary Responsibility for the Customer Care Supervisor :

Responsible for the leadership of the customer care reps; identify, design and implement process improvements leading to the betterment of the overall Care team as well as have positive impact on the customer and the organization.

This position is focused on ensuring high performance of the team, coaching and development. Has direct accountability for making personnel decisions including executing performance management processes necessary to drive the expected goals and service levels for Customer Care.

Major tasks, responsibilities and key accountabilities of the Customer Care Supervisor :

• Workflow Coordination and optimization
• Drive positive culture and morale
• Understand and demonstrate practices related to vision / mission of the Organization
• Monitor performance and taking action necessary that will align to the department and organizational goals.
• Communicate and influence customer care reps and key business partners
• Collaborate with other departments to improve customer impacting processes
• Partner with direct leader on additional responsibilities

Bachelor degree preferred or >

8 years related experience

• 5-7 years customer service experience
• 2 -5 years’ experience in leading cross-functional teams
• Proven implementation of process improvement

Additional Qualifications for the Customer Care Supervisor :

• Leadership / Initiative
• Coaching / Mentoring
• Problem solving skills
• Customer focus
• Results driven
• Process improvement focus
• Strong verbal and written communication
• Strong collaboration skills
• Flexibility
• Learning agility

Physical Demands of the Customer Care Supervisor :

This position is mainly SEDENTARY - Exerts up to 10 lbs. of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.

Involves sitting most of the time, but may involve walking or standing for brief periods of time.

Relationships for the Customer Care Supervisor :

COMMUNICATING - Talking with and / or listening to and / or signaling people to convey or exchange information; includes giving / receiving assignments and / or directions.

INSTRUCTING - Teaching subject matter to others, or training others through explanation, demonstration, and supervised practice;

or making recommendations on the basis of technical disciplines.

INTERPERSONAL SKILLS / BEHAVIORS - Dealing with individuals with a range of moods and behaviors in a tactful, congenial, personal manner so as not to alienate or antagonize them.

Benefits :

• 401(k) Retirement Plan
• Health, Dental, Vision & Supplemental Life Insurances
• Company Paid Basic Life and AD&D Insurance Coverage
• Long-Term Disability option available
• Paid vacation
• Paid holidays

Shift

Shift 1 (United States of America)

Full or Part Time

Full time

Cabinetworks Group (the Company ) is an equal opportunity employer and we want to have the best available persons in every job.

The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical / mental disability, medical condition, marital / domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Please click on the following links for more information.

E-Verify Participation Poster : English & Spanish

E-verify Right to Work Poster : English,Spanish

Last updated : 2024-06-20