7 Call Center Team Lead (Boston, MA) Jobs in Boston, MA
MASCO Services Call Center is Hiring a Call Center Team Lead (Boston, MA) Near Boston, MA
Tuesday-Saturday 2pm-11pm
Sunday-Thursday 2pm-11pm
Notable Responsibilities:
- Assist in overseeing shift activities and call center representatives to ensure compliance with all call center operating procedures and policies.
- Responsible for monitoring the team’s daily shift performance and managing break times.
- Provide a wide range of call processing, telephone answering services, and associated administrative functions.
- Handle escalated calls and provide on-call coverage as required.
- Act as a role model to other Customer Service Representatives.
- Provide on-call after-hours coverage on a rotating basis.
- Work off-hour shifts to cover as needed (e.g., vacations, vacancies) and during emergency situations (e.g., inclement weather).
- High School Diploma or equivalent.
- Minimum of three years of call center and/or experience in dealing with the general public in a customer service capacity.
- Proficiency in Microsoft Office software applications, including Excel, Word, PowerPoint Access, and Outlook.
- Excellent verbal and written skills, ability to operate general office equipment, computerized attendant console.
- Ability to motivate and coach others
Compensation is competitive based on experience. MASCO Services offers a comprehensive benefits package, including medical and dental coverage, a monthly MBTA pass subsidy or free off-site parking, 3 weeks of vacation, 12 paid holidays, flexible spending accounts, tuition reimbursement, and a 401(k) retirement plan with a generous employer contribution.
This is a full time position
Job Summary
Full Time
Business Services
$48k-62k (estimate)
02/29/2024
08/21/2024
msicallcenter.com
BOSTON, MA
50 - 100
1976
RICHARD M SHEAY
$5M - $10M
Business Services
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About MASCO Services Call Center
MASCO Services Call Center Who We Are The MASCO Services Call Center is an award winning call center established in 1976 to provide hospital call center services to internationally renowned Harvard teaching facilities such as Dana-Farber Cancer Institute, Beth Israel Deaconess Medical Center and Joslin Diabetes Center at Boston. Due to its reputation for quality and excellence in the industry the call center now serves various markets that include medical practices, colleges, community health centers, pharmaceutical and biotech companies, medical device manufacturers and other businesses that... need a quality telephone answering service solution. The call center is a 100% onshore U.S. privately held company that operates 24 hours a day, 7 days a week. What We Do The Call Center offers a full array of medical and business call answering services and solutions that can help you operate your office or organization more efficiently, allowing you more time to spend on your customers. Whether you are a large facility, community health center or small business owner our business solutions will be customized and scaled to your specific requirements. Why MASCO Services Call Center? The hallmark of our success is our highly skilled Call Center team that gives each caller that personalized human touch and our proven success in providing outstanding service to our clients. This is evident by the numerous awards we have received and benchmarking surveys by interdependent firms that measure our quality to other similar call centers. According to one report, the top rated hospital call center in our study was MASCO Services Inc. They stood above the others because of their efficiency in call handling and professionalism.
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