What are the responsibilities and job description for the Automotive Service BDC Represenative position at Maserati Alfa Romeo Of Monmouth?
Here at Maserati Alfa Romeo of Monmouth we are seeking a motivated and detail-oriented Automotive Service BDC Representative to join our dynamic team. In this role, you will be responsible for managing customer inquiries, scheduling service appointments, and providing exceptional customer service to enhance the overall dealership experience. Your ability to communicate effectively and your understanding of automotive services will be key to your success in this position.
*Responsibilities*
- Respond promptly to customer inquiries via phone, email, and chat regarding service appointments and vehicle maintenance.
- Schedule service appointments efficiently while maximizing the utilization of available resources.
- Maintain accurate records of customer interactions and follow up on leads to ensure customer satisfaction.
- Collaborate with the service department to ensure timely communication regarding service status and updates.
- Utilize dealership software to manage customer information and appointment scheduling effectively.
- Conduct outbound sales calls to promote service specials and maintain customer relationships.
- Assist with market research to identify potential growth opportunities for the service department.
*Requirements*
- Strong customer service skills with a focus on building rapport and trust with clients.
- Previous experience in a dealership environment is preferred.
- Proficiency in using software applications related to scheduling and customer management.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Bilingual candidates (Spanish) are highly encouraged to apply.
- Experience in outbound sales or outside sales is a plus but not required.
- A passion for the automotive industry and a willingness to learn about vehicle maintenance services.
Join our team as an Automotive Service BDC Representative, where you can make a significant impact on our customers' experiences while developing your career in the automotive field!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Monthly bonus
- Performance bonus
- Weekly bonus
Experience:
- Dealership experience: 2 years (Required)
Work Location: In person
Salary : $16 - $20